No need to hesitate!
Global Online Store Operation

In the early stage of the global online store business,
building a professional online store operation team requires a lot of effort.
MakeGlob’s operations service allows you to start
your business by forming a team of professionals at low cost.

Online Store Operation

Experts in each category and country present strategies for going global and detailed operation plan through 1: 1 consultation.

  • Basic Management
    Inventory Management
    Thumbnail image Management
    Setting Local PG
    Product Price Management
    Shipping Cost / Carrier Management
  • Policy Management
    Establish Policies for Replacement / Returns / Refund
    Making FAQ / Q&A
    Producing Shopping Guides
    Monitoring Sales Status
    Consultation for Duty / Customs Clearance
  • Review / CS Management
    Monitoring Reviews
    Launch Review Events

    * CS service for global customers
  • Promotions
    Suggest seasonal promotions for each country
    Plan Events (monthly)
    Provide Default Event Banner
  • SNS Account Management
    Domestic Instagram / Facebook
    Upload Translation for Contents

Why MakeGlob?

Experts in each category and country present strategies for going global and detailed operation plan through 1: 1 consultation.

  • Will my sales increase?

    Most online stores that have used our operation service
    for more than six months have shown steady customer and sales growth
    compared to the previous year.
    However, for those who want
    short term sales increase.

  • What about fees?

    Operation service fees are based on
    performance compensation for sales,
    and are applied in sections according to sales volume.

  • Is the work all done for us?

    All works are limited to within the scope of the guidance provided. Please consult with our representative if you have any specific issues.
    Also, shipping management and product detail page translation will be provided via additional services.

* You can implement advertising strategies tailored to your promotions if you leverage MakeGlob’s advertising products together.

CS Operation

If you don’t have internal resources capable of handling global customer inquiries on your own,
MakeGlob’s local CS representative will be happy to assist you.

  • 01

    General Questions

    Questions on Products / How to Use

    Customer Troubleshooting

  • 02

    Questions on Payment

    Payment Confirmation / Change of Order Information

    Response to Sold Out Items /
    Cancellations / Refund Requests

    Process Shipping Inquiries

  • 03

    Response to Claims

    Arbitration of Customer Claims

    Sending Corresponding E-mail Responses

* CS operation is included as default in operation service. You can also apply for CS operation individually.

SNS Operation

We provide a foundation to grow into a global brand by operating SNS channels targeting global customers.

Type Instagram Operation Line Operation
Light Pack

Domestic Content Regramming

Instagram Shop Management and Support

Review Management, DM Communication Support

Regraming Best Reviews (twice a week)

Manage Likes / Following / Unfollow

Send Group Messages (once a week)

Send Event Coupons (when event is held)

1: 1 Conversation (during business hours)

Profile (Company Profile) Settings

PR Page Creation (store location / e-mail / top products etc.)

Full Pack

[Included in Light Pack]

Video subtitle work (if available)

Instagram story creation (once a week)

Instagram event planning and launch

Manage followers / Likes

[Included in Light Pack]

Reach Menu Settings

Video Messages (once or twice per month)

Line Shortcut Setting Guide

Monthly Cost
(incl. VAT)

Light Pack : KRW 550,000

Full Pack : KRW 1,110,000

Light Pack : KRW 550,000

Full Pack : KRW 1,110,000

Operation Store

We provide a foundation to grow into a global brand by operating SNS channels targeting global customers.